||Issue No. 332||10 November 2006|
Affairs of State
Interview: Common Ground
Industrial: A Low Act
Unions: The Number of the Least
Politics: The Smoking Gun
Economics: Microcredit, Compulsory Superannuation and Inequality
Environment: Low Voltage
History: The Art of Social Justice
Review: Work’s Unhealthy Appetite
Culture: A Forgotten Poet
Offshoring Good for CV: Qantas
“We had to go to a presentation where they said being part of the offshoring was a good opportunity for us and something to put on our cv, because we know how to deal with it. It was really humiliating,” said Dagmar Salat, who works on the airline's main website, Qantas.com.
"Then they were telling us how good it was for the company," she said.
"I don't believe it is good for the company, but I don't care about that when I'm losing my job."
The two Indian companies, who between them will take on $191 million worth of work over seven years, announced their deals on the Bombay Stock Exchange yesterday.
Qantas is shifting its application development and maintenance work to Tata Consultancy Services and Satyam, cutting 300 jobs. Two hundred jobs will go to India while 100 will be located at the Indian firms' Australian operations.
The jobs remaining in Australia are likely to go to Indian employees of the offshoring companies brought in under the Federal Government's 457 skilled migrant visa scheme, said IT industry observer Tony Healy.
"The offshoring process deliberately rorts nations' temporary skilled worker systems," said Healy.
Offshoring Qantas.com support is likely to lead to delays and glitches on the website for users within Qantas as well as members of the public looking for information and trying to book tickets, said Salat.
"Being on site we've got a close relationship with the users of the site within Qantas, we understand the business and the culture," she said.
"When other sections of the business have been outsourced there's definitely been a drop in the level of care in carrying out the work."
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