|Issue No 106||10 August 2001|
Put A Stop To Acoustic Shock
Acoustic shock is an escalating problem in call centers today, with an increasing incidence of loud or high-pitched signals or shrieks occurring over the phone line.
Sufferers report symptoms including extreme pain, tinnitus, (constant ringing in the ears), vertigo, burning sensations and degenerative hearing loss.
"Although these loud and high-pitched tones can affect anyone, the problem is exacerbated when using a headset, and call center workers are those most often affected by acoustic shock", Vivette Horrex from the of the Communications Electrical Plumbing Union said.
Vivette, who attended a conference on acoustic shock this week, will be calling on call center employers to introduce measures to prevent acoustic shock.
Vivette said " it appears that the latest technology of sound shields, which will soon be available, will help to overcome the problem of acoustic shock by limiting the output of headsets to an acceptable level, thus removing the high pitched sound".
"A consultant for Telstra has documented 300 cases of acoustic shock and the problem is well known. Our union will make sure that our members are provided with these shields once they are available", Vivette further stated
"Some call centers have particularly high rates of acoustic shock and the union will be calling for these centers to be properly designed and implement the use of the headset amplifier, ie sound shield, to reduce the risks", Vivette went onto say.
For further information go to http://www.hearing.com.au
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Last Modified: 15 Nov 2005