|Issue No 87||10 March 2001|
Chinks Emerge in Carrís Call Centre Stonewall
There's been a breakthrough in the push to have NSW Government departments and authorities embrace the ACTU Call Centre code, with a tiny authority becoming the first to accept the minimum standards.
The board of the Superannuation Administration Corporation -a state-owned corporation whose shareholding ministers include the Treasurer Michael Egan - has accepted the code in principle.
The board has become the first government body to "agree and accept" that the ACTU Call Centre Code of Conduct is an appropriate and acceptable minimum core condition.
The Corporation engages a call centre for customer inquiries about all public sector superannuation in NSW. The contact centre employs 90 people, about 40 of whom are employed in the call centre.
Labor Council's representative on the Corporation, Fire Brigade Employees' Union's Simon Flynn, says he was able to gain unanimous support for the ACTU Code.
"I raised the issue at the board and argued the case - I don't see why other union reps on state boards can't do the same," Flynn says.
"It is the obligation of all employers and directors of a company to ensure that call centre employees are treated with the dignity and respect that management afford itself.
"I really hope that this is just the first of many government authorities who decide to fulfill their obligations to workers in call centres and help establish a minimum set of standards in the industry.
Following the breakthrough, signs are emerging that the Government is ready to negotiate on the code across all departments.
Industrial relations Minister John Della Bosca told Workers Online that, despite the lack of action to date, the Government supports the general concepts and principals of the ACTU Charter and Standards Code for call centres.
"I intend to meet with the Labor Council to discuss the issue," Della Bosca says." The Government is currently reviewing the code."
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Women: The Future is Female
Julia Gillard outlines the campaign to increase female representation within the Australian Labor Party.
Unions: Sweatshops Ė Beyond 2001
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Politics: The Battle for Bennelong
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International: Border Skirmishes
Alana Kerr travelled to Thailand to observe first hand the battle to organise Burmese women workers in exile.
History: Inside the Ladies Lounge
The McDonald sisters run Trades Hall, and have for over half a century. The building canít speak about what has gone on in that time, but Lorna and Elaine probably know it all.
Satire: Taliban to Put One Nation Last
The Parliamentary fate of Pauline Hansonís One Nation party was further obscured today as key fellow right-wing extremists moved to distance themselves from the controversial Queensland politician and the group she founded and leads.
Review: Seven Steps to Slavation
Jenny Macklin details the seven barriers that stand between women and a better working life.
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Last Modified: 15 Nov 2005