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Issue No. 290 | 18 November 2005 |
The Long March
Interview: Public Defender Legal: Craig's Story Unions: Wrong Way, Go Back Industrial: WhatChoice? Politics: Queue Jumping History: Iron Heel Economics: Waging War International: Under Pressure Poetry: Billy Negotiates An AWA Review: A Pertinent Proposition
National Rally Boosts Local Action Boss Likes Women 'Work-Hardened'
The Soapbox The Locker Room Culture Parliament
What lucky country Swimming with Sharks Save Our Culture
Labor Council of NSW |
News Slammer Threat for Operators
A memo, dated October 26 and written by a Telstra manager, warns of penalties for leaking "customer" information - in this case the Federal government - and says staff may be searched and questioned regarding privacy breaches. It also warns of fines of up to $10 million for Telstra, which was running the call centres, as well as potential damages for "humiliation and anxiety" of the government. The memo followed the leaking of the entire operator script, as well as a log of callers complaining about the industrial relations reforms. "I have previously spoken with all of you regarding this matter and have reminded you that you have signed a confidentiality and privacy document which I handed out to each of you last week to have a read through again," the memo states. One former operator, who worked at the Canberra call centre, told Workers Online, security seemed to be more important than supply accurate information. The 21-year-old student, who asked not to be named, said a fellow worker was sacked for taking pictures of the outside scenery. "Apparently that breaches privacy laws, which seems incredibly ridiculous to me," she said. She said she had often heard operators, including supervisors, giving wrong information to callers. One caller rang with concerns about negotiating an AWA. "The floor walker [supervisor] was saying something like 'no, they can't negotiate to take away all your rights - there's lots of protection for you - and if you're concerned, the Office of Employee Advocate can step in on your behalf and negotiate for you.' "I was thinking for one thing, it's the Office of the Employment Advocate, not Employee Advocate. "They're a government-appointed body that will be doing nothing - and the whole point of the AWA is for it to be negotiated individually."
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