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Issue No. 181 | 06 June 2003 |
National Leadership
History: Nest of Traitors Interview: A Nation of Hope Unions: National Focus Safety: The Shocking Truth Tribute: A Comrade Departed History: Working Bees Education: The Big Picture International: Static Labour Economics: Budget And Fudge It Technology: Google and Campaigning Review: Secretary With A Difference Poetry: The Minimale Satire: Howard Calls for Senate to be Replaced by Clap-O-Meter
Allianz Claims on Sick and Dying Back Pay Bill From Behind the Bars Stabbings Ground Job Cuts � For Now Red Light for Cut Price Labour Hire Sacked Workers� Ultimate Insult Electrolux Repays Survival With Bastardry Nurses: Bosses Should Foot Bank Fees Rail Workers Telegraph Press Council Track Call Centre Leak Shames Stellar
Politics The Soapbox Media The Locker Room
Negative Campaigning Response to Gould Aged Policy Looks Hairy Tom's Turn God Save Billy Deane Solidarity Forever More Bad Language
Labor Council of NSW |
News Call Centre Leak Shames Stellar
Diana Ivanovski said she protested to management but her complaints fell on deaf ears. "They made a decision that, regardless of my condition, I would be docked leave without pay. I had to log off [the computer] when I went to the toilet and then log back on again when I came back so they could monitor it," she said. "They have said 'we shouldn't have done that', but it's too late now - the damage is done. It placed a lot of stress on me and my family," said Diana. Diana contacted the CPSU, who chased Stellar for the $100 docked from her wages over two months. But CPSU spokeswoman Larissa Andelman said that it is more than just the money that is at stake, that people should be outraged by the firm's behaviour.
"People like Diana work hard and do a good job for these companies. They deserve to be treated with dignity and respect," she said.
"What happened to her is all too common in the call-centre industry," Ms Andelman said the CPSU is working closely with call-centre staff to expose "these appalling management practices" and shame employers into making the industry a better place to work. "We applaud Diana's courageous decision to speak out. The more often these practices are exposed, the less likely they will happen in the future," she said. Mrs Ivanovski wants a written apology from Stellar, which operates a call centre service for Telstra, before she returns to work. She said she was made to feel guilty for being pregnant. "In the job you talk constantly on the phone and your voice dries up and in my condition you drink because the baby needs water. But I felt that I couldn't drink at work because I would have to go to the toilet," said Mrs Ivanovski. Stellar spokesman John Zisis told Sydney's Daily Telegraph newspaper that the company had made a mistake. "The human resource people said it was an error and an apology was made," he said.
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