||Issue No. 176||02 May 2003|
Interview: Staying Alive
Bad Boss: The Ultimate Piss Off
Industrial: Last Drinks
National Focus: Around the States
Politics: Radical Surgery
Education: The Price of Missing Out
Legal: If At First You Don't Succeed
History: Massive Attack
Culture: What's Right
Review: If He Should Fall
Poetry: If I Were a Rich Man
Satire: IMF Ensures Iraq Institutes Market Based Looting
The Locker Room
Bob Gould Sprays Gerard Henderson
War and Peace
A Strange Light
A Little History
Does It Have To Be?
Letters to the Editor
Does It Have To Be?
email: [email protected]
message: Bad Bosses in call centres - does it have to be this way?
I would like to find out if the strategies all bad and bullying bosses employ to build their empire is written down somewhere because they all seem to follow the same strategies ie intimidate and embarrass quieter employees who they know won't answer back and will suffer in silence, employ and promote friends and siblings of friends, deny holidays dates to some employees while others (drones) get what they want, allow breaks for their drones but monitor everyone else very closely and discipline over very minor breaches whilst their drones can party on in full view, have late lunches, be late for work and leave early etc with no penalty, give others warning letters over very minor infractions whilst her drones can do what they like and never receive one, not publish rules so she can interpret them any way she wants, keep changing lunch hours so people are inconvenienced and can't sit with each other, offer easy jobs and variety to her drones and have no time limit on them so !
they can take a week to do something another could do in 2 hours, give her drones jobs they are not qualified for and therefore need heaps of training when others in the office have the skills but are never given the opportunity, and if it ever comes to a complaint or confrontation between her drone/s and another employee/s, take the side of the drone/s and dismiss the other employee, even blame them for the problem. It goes on, but as they all seem to work the same way, can someone tell me what type of management style is that and is there a book on it. It takes quite a bit of inner strength to decided to stand up for your rights in such a climate and if you do, you normally get 'the treatment' for a few weeks after. Having witnessed this happening to others, it took a while to stand up for my rights after a female team leader had been sexually harrassing me for months - but I was blamed for being insensitive for sending her an email asking her to stop and naturally HR t!
hought it safer and wiser for the company to support the teamleader and the manager.
I would love to know the rules so I can educate myself and others how to lessen their control and bullying.
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