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Issue No. 132 | 19 April 2002 |
Brand Spanking
Interview: Generation Next Legal: We�re All Terrorists Now Unions: Holding the Baby International: Taking It To The Streets History: Off the Wall Economics: Financing International Development Satire: Queen Mum's Life Tragically Cut Short Review: Return of The People�s Parliament Poetry: Silent Night
Tobacco Giant's New Smoking Gun Evidence Proves McJobs A Reality Workers Die Waiting For Justice Sick As A Dog Or Pissed As A Parrot? Workers� Anthem � Hip Hop or Grunge? DOCS Crisis � At Risk Kids Slipping Through Net Call Centre Workers Stiffed - Survey South Coast Medical Centre in Della�s Sights Sydney Take-Off For Security Campaign Intel Faces Email Censure Challenge Megawati Reopens Marsinah Case
The Soapbox The Locker Room Bosswatch Week in Review
Where's the Silver Tail?
Labor Council of NSW |
News Call Centre Workers Stiffed - Survey
The survey of 1000 workers in 88 call centres nationally found only half said they always received the minimum wage specified in the industry standards code adopted by many call centres as well as by State Governments in Queensland, Western Australia and Tasmania. The Code's minimum base rate is $13.90 per hour for a customer service officer. The survey also found that 84 percent of respondents did not receive regular ear tests, 56 percent were never consulted about how call monitoring is used by management and one third of employees reported insufficient breaks to follow up a customer's issues. Releasing the results at a call centre conference in Brisbane today, ACTU President Sharan Burrow called on the New South Wales and Victorian Governments to follow Queensland's lead in adopting the Minimum Standards Code. "About 70 percent of all call centre workers are employed in NSW and Victoria, but these states are dragging the chain in adopting the Minimum Standards Code already used by many private employers," Ms Burrow said. "Call centres represent one of Australia's fastest growing yet least regulated industries, with a mainly young and female workforce who deserve decent minimum wages and conditions. "Companies looking to invest in Australian call centres list a skilled workforce as one the key factors. In order to maintain a competitive edge in attracting new employment opportunities, government and industry must invest in quality long term, highly skilled jobs. The Minimum Standards Code helps meet that need," Ms Burrow said.
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