Workers Online
Workers Online
Workers Online
  Issue No 118 Official Organ of LaborNet 02 November 2001  

 --

 --

 --

.  LaborNET

.  Ask Neale

.  Tool of the Week


News

Stellar Win in Call Centre


Consistent agitation from CPSU workplace activists has won a breakthrough award at Stellar Call Centres.

Stellar, a joint venture between Telstra and US giant, Excell, agreed last month to be party to the first award in Australia's booming contract call centre industry.

The sector employs 90,000 Australians, mainly on AWAs, and analysts predict that figure will soar beyond 300,000 over the next five years.

The CPSU Communications Union and Stellar struck deals on classifications, redundancy provisions, penalty payments, safety net salaries, a 38-hour week, along with recognition for the union and its delegates.

A handful of activists, at Wollongong and Robina, spear-headed a campaign that has turned Stellar's approach to industrial relations on its head.

One year ago, all staff were employed on non-negotiable individual contracts; union officials were barred; disciplinary action against delegates was routine; management refused to recognise the CPSU and called security or police whenever an organiser was sighted.

One delegate received a written warning for notifying workmates of an upcoming union picnic.

While, on-site, members refused to be cowed, officials broadened the campaign through Trades and Labor Councils; the media; applying pressure to state Governments and unionised companies with which Stellar hoped to do business; and even registering freedom of association complainst with anti-worker Office of the Employment Advocate.

Wollongong activists Paul Stolk and Sherri Purse were head-hunted to tell their stories for a Labor Party campaign video.

Immediate award benefits will be organisational but the establishment of improved core rates and conditions will lift the "no disadvantage test" bar which AWAs are required to clear before registration.

In the medium-term, the award is likely to undermine the rationale behind persisting with individual contracts.

CPSU Communications Union assistant secretary, Stephen Jones, hailed the award as an opportunity to sort out a "pretty hostile relationship".

"Since Stellar started operating in 1999, there has been a fair bit of bomb-throwing from both sides," he said.

Jones said the advantages, to workers, of improved rates and conditions were obvious but predicted Stellar would also benefit from "regularising its employment relationships".

® The CPSU has also established a presence at fledgling telcos Vodafone, Orange and AAPT.

The union was one of several that went into negotiations with the Australian Industry Group yesterday in a bid to extend an interim award, created on October 15.

When a union noticeboard went up at Vodafone, Strathfield, as a result of the interim document, it marked a breakthrough in an organising campaign marked by knockbacks, frustrations and run-ins with security guards.


------

*    Visit the CPSU

*   View entire issue - print all of the articles!

*   Issue 118 contents

In this issue
Features
*  Interview: Flying High
ACTU Secretary Greg Combet on saving Ansett jobs, defeating Howard and wooing a new generation of unionists.
*
*  Corporate: Howard's List of Shame
ACTU President Shaharn Burrow runs through the litany of corporate collapses and down-sizes that have cut a swathe through the Australian community.
*
*  Campaign Diary: Week Four: The Battle Lines Drawn
It was a week that saw the leaders launch their campaigns, kiss lots of babies and battle for space with a Holy Jihad.
*
*  Industrial: Desperately Seeking Solutions
They might not call it 'industrial relations' in the spin of modern politics, but all the major parties have released plans that will affect the way we work over the next three years.
*
*  Economics: Manufacturing Prosperity
Neale Towart looks at the hidden debate of the election campaign - the degree of intervention government should take through Industry Policy.
*
*  History: War And Politics
The Conservatives are trying to wage war and win the election. The pundits say itís a tried and true recipe for electoral success. The 1940 federal poll suggests otherwise.
*
*  International: Globalising Labour
On the eve of the International Metalworkers Federation Congress general secretary Marcello Malentacchi argues all nations need to retain a manufacturing base.
*
*  Review: Security - Who Needs it?
What does it mean to be secure? Should we even need to ask? In his new book, Anthony Burke asks the tough questions.
*
*  Satire: Locksmith Promises "Greater Security" If Elected
A Melbourne locksmith has agreed to run for federal parliament, campaigning on the key issue of security.
*

News
»  Workplace Blitz in Poll Lead-Up
*
»  Abbott Under Pressure to Hold Seat
*
»  Howard Double Dip Is Skyway Robbery
*
»  Knowledge Nation Boosts IT Skills
*
»  Stellar Win in Call Centre
*
»  Unionists Barred Entry to Australia
*
»  Shier's Famous Last Wordds
*
»  Real Baby Bonus for Local Government
*
»  Entire Town Joins Nurses' Strike
*
»  Some Good News in Orange Squeeze
*
»  Train Drivers Call for Level Crossing Action
*
»  Posties See Wage Rise By Christmas
*
»  Howard Fails To Stem Workplace Deaths
*
»  Greenpeace Activist Gets Union Support
*
»  Hotel Workers Name Their Odds
*
»  Airport Screeners Strike Over Work Value
*
»  East Timor Training Centre Copmpleted
*
»  NSW IR Act Due for Five Year Review
*
»  Organiser of the Year Nominations Open
*
»  Activists Notebook
*
»  STOP PRESS: Jakarta Shangri-La Hotel Workers Fined US$2 million
*

Columns
»  The Soapbox
*
»  The Locker Room
*
»  Trades Hall
*
»  Tool Shed
*

Letters to the editor
»  More on Orwell
*
»  The Ostrich Approach
*

What you can do

Notice Board
- Check out the latest events

Latest Issue

View entire latest issue
- print all of the articles!

Previous Issues

Subject index

Search all issues

Enter keyword(s):
  


Workers Online - 2nd place Labourstart website of the year


BossWatch


Wobbly Radio



[ Home ][ Notice Board ][ Search ][ Previous Issues ][ Latest Issue ]

© 1999-2000 Labor Council of NSW

LaborNET is a resource for the labour movement provided by the Labor Council of NSW

URL: http://workers.labor.net.au/118/news23_stellar.html
Last Modified: 15 Nov 2005

[ Privacy Statement | Disclaimer | Credits ]

LaborNET is proudly created, designed and programmed by Social Change Online for the Labor Council of NSW

 *LaborNET*

 Labor Council of NSW

[Workers Online]

[Social Change Online]