Issue No 104 | 27 July 2001 | |
NewsCall Centre Campaign Bares First Fruit
Membership figures released this week show that efforts to crack the call centre industry are beginning to pay dividends with over 6,000 call centre employees The six call centre unions working together to campaign for minimum standards in the industry say they are beginning to see results for their hard work. Most recruiting of new call centre employees to their union is achieved by union delegates on the job. Union delegates in call centres often find it hard to communicate with colleagues on the job due to the nature of call centre work and the prevalence of shifts and staggered breaks, making the achievement even more remarkable.
Releasing the news at the ACTU executive meeting in July, Secretary Greg Combet commended all those involved in the campaign for this boost to unionism, particularly in this new industry. The CPSU says it has increased membership of call centre employees in its union by 20% in the past 12 months. This has enabled them to become a much stronger union in call centres and has made a significant impact on the industry in improving wages, conditions and health and safety issues. The significant role of the union in protecting sacked One.Tel workers was also considered to be a factor in the increased awareness and membership increase in call centres.
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Interview: A Super Agenda Labor's federal spokesman on superannuation Kelvin Thompson outlines the challenges a Beazley Government will face in managing the nation's savings. E-Change: 1.4 The Shifting Sands of Ideology Peter Lewis and Michael Gadiel conclude the first part of their study of new politics by looking for core Labor values in a post-Cold War environment. Corporate: Locking Horns The same names keep cropping up in the business pages as the web of corporate control stays tied to a few big players. Georgina Murray has been looking at the extent and depth of the connections. Unions: The Workers Bank With banks on the nose, David Whiteley looks at how unions and super funds have got together to create the real deal � the workers bank. International: Phil Davey's Amazon Postcard The CFMEU's Boy Wonder has downed the megaphone for three months in South America. Here's what he's been up to. History: Faded Vision of The American Bounder King O'Malley was an American ex-pat who dreamed of a people's bank. Neale Towart looks at what happened to his vision. Activists: The Big Gee-Up With the big guns of the anti-corporate movement in town, Mark Hebblewhite goes looking for a definition of globalisation. Indonesia: Where to the Workers After Gus Dur? At the end of a turbulent week, Jasper Goss looks at the impact of the overthrow of Wahid on Indonesian workers. Review: Mixing Pop and Politics 'The Bank' is a new Australian film that takes a contemporary political issue and transforms it into a piece of compelling popular culture. Satire: Milosevic's Defence: "I Was Just Issuing Orders" Disgraced former Serbian President Slobodan Milosevic has brushed off against charges for war crimes against humanity and mass genocide.
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